Privacy Policy

Information We Collect

We collect information you provide directly, including your name, phone number, email address, street address, city, postal code, services of interest, approximate project budget, and project details.

We may also receive information when you submit a lead form through Facebook, Instagram, or another advertising platform. The information we receive depends on the fields shown in that form and the information you choose to provide.

When you use our website, we and our service providers may automatically collect technical information such as your IP address, browser and device type, pages visited, referring source, approximate location, and interactions with the site or forms. Cookies and similar technologies may support website operation, security, and marketing-source attribution.

How We Use Information

We may use information to:

• respond to questions and estimate requests;
• evaluate project fit and discuss services;
• schedule and manage customer communications;
• operate, secure, and improve our website and forms;
• measure how visitors and advertising leads reach us;
• maintain business records and comply with legal obligations; and
• protect our rights, customers, website, and business.

Calls, Email, and Text Messages

We may use the contact information you provide to respond to your request by phone or email. If you separately opt in to text messages, we may send texts related to your inquiry, appointment, or project. Message and data rates may apply. Consent to receive text messages is not a condition of purchasing services, and you may opt out by replying STOP.

We do not sell or share mobile phone numbers or text-message consent information with third parties for their own marketing. We may share this information with service providers that help us deliver communications and operate our business.

How We Share Information

We may share information with vendors that provide website hosting, form hosting, customer relationship management, communications, analytics, lead attribution, security, and advertising services. These providers receive information only as needed to perform services for us or as permitted by law.

Our current website uses service providers that include Cloudflare for website delivery, HighLevel or LeadConnector for forms and lead management, WhatConverts for lead-source attribution, and Trustindex for review displays. Advertising lead forms may also be processed by Meta or another platform under that platform’s own privacy policy.

We may disclose information when required by law, to respond to lawful requests, to protect rights or safety, or as part of a merger, sale, financing, or transfer of all or part of the business.

Cookies and Browser Choices

Our website and service providers may use cookies, pixels, scripts, and similar technologies to operate the site, prevent abuse, remember preferences, and understand how visitors and leads reach us. You can limit cookies through your browser settings. Blocking some technologies may affect how parts of the site work.

Data Retention and Security

We keep personal information for as long as reasonably necessary to respond to inquiries, provide services, maintain business and legal records, resolve disputes, and enforce agreements. Retention periods vary based on the type of information and why it was collected.

We use reasonable administrative and technical safeguards designed to protect information. No website, transmission, or storage system is completely secure, so we cannot guarantee absolute security.

Your Choices and Privacy Rights

You may ask to access, correct, or delete personal information we hold about you. You may also ask questions about how we use or share it. Some requests may be limited by legal obligations, recordkeeping needs, or exceptions allowed by law.

To make a request, email [email protected] or call (209) 860-2729. We may need to verify your identity before completing a request.

Third-Party Services and Links

Our website may link to third-party websites, maps, social networks, review platforms, or other services. Their privacy practices are governed by their own policies, and Haven Outdoors is not responsible for those practices.

Children’s Privacy

Our website and services are intended for adults seeking outdoor construction and landscaping services. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us so we can review and delete it where appropriate.

Changes to This Policy

We may update this policy as our website, services, or legal obligations change. The effective date at the top of this page shows when the policy was last revised.

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